1. Introduction

Welcome to Balki Enterprises (“we”, “us”, “our”), a performance-driven digital marketing agency based in Delhi, India. We value your privacy and are committed to protecting your personal data. This policy outlines how we collect, use, process, and protect your information when you visit our website or engage with our services.

2. Legal Compliance

Our practices align with India’s Digital Personal Data Protection Act, 2023 (DPDPA), the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, as well as applicable global privacy regulations.

3. Information We Collect

• Voluntary Submission: Name, email, phone number, business details via contact forms, strategy bookings, newsletter sign-ups, job applications.
• Automatically Collected: IP address, browser type, device info, referral source, page views, time spent, cookies, etc. via tools like Google Analytics.
• Third-Party Sources: Data from partners, social platforms, or marketing tools when using their login or services.

4. How We Use Your Data

We use your data to:

• Respond to inquiries or subscription requests.
• Deliver requested services (e.g. audits, consultations).
• Send marketing updates, newsletters, and promotions with your consent.
• Improve our website and services.
• Comply with legal and security requirements.

5. Cookie Policy

We use cookies and similar technologies to enhance your browsing experience. This includes essential cookies, analytics cookies (Google Analytics), and preference cookies. You can control cookies through your browser settings. Please refer to our [Cookie Policy] for more details.

 

6. Disclosure & Third-Party Sharing

We may share personal information with:

• Trusted service providers (e.g. hosting, email platforms, analytics, marketing tools).
• Legal authorities when required by law.
  Third parties are bound to confidentiality and only use data as needed to provide the service.

7. Data Security

We adhere to reasonable security standards per Indian law. Our measures include encrypted SSL transport, access controls, secure storage, and regular reviews to protect your data.

8. Data Retention

• Lead/contact data: Retained for up to 24 months unless you withdraw consent.
• Analytics data: Retained per tool settings (e.g., 14 months on Google).
  We delete or anonymize data after retention unless specific retention is required by law.

9. Your Privacy Rights

Under DPDPA, you can:

• Access your personal data.
• Correct or erase your data.
• Revoke consent at any time.
• File grievances to the Data Protection Board of India if your rights are infringed.

10. Children’s Data

We do not knowingly collect data from individuals under 18. If we learn of any minor’s data being collected, we will delete it promptly.

11. Policy Updates

We may revise this policy periodically. Updates will be posted on our website with an updated Effective Date. Continued usage indicates acceptance.

12. Contact Us

For any questions or requests regarding your data, contact us at:

• 📧 info@balki.co.in
• 📞 +91 9311550063
• Address: Lower Ground Floor, 3/17, Block 3, East Patel Nagar, Patel Nagar, New Delhi, Delhi 110008